Below are the most common reasons your SkyBell may not be working correctly and how best to troubleshoot those situations.

Incorrect Setup

Please consult our Compatibility Checklist to make sure your setup works with SkyBell.

After Installation

SkyBell HD connects to the 2.4 GHz frequency band. The common frequency bands are 2.4 GHz and 5 GHz. Newer model wireless routers operate with the 2.4 GHz and 5 GHz bands broadcasting simultaneously. In order for SkyBell HD to connect to these routers, the bands must be split to allow the two to broadcast on separate networks. Keep tabs on your front door - anytime, anywhere - with the free SkyBell app for iOS ® and Android ® (available in January 2016). The easy to use app let's you see who's at your door whether you're in the kitchen, at work or on the go! Take control over your door with SkyBell. Skybell HD WiFi Doorbell Camera 1080p Color Night Vision Bronze. 3.7 out of 5 stars 241. Get it as soon as Mon, Jul 19. FREE Shipping by Amazon. SkyBell HD $ Home Security Made Easy! Always know who’s at your door with the SkyBell HD Wi-Fi Video Doorbell. 1080p HD video with full-color night vision.

The LED light does not turn on (red LED)
1. First, check to make sure you turned your power back on at the circuit breaker.
2. If your power is on and you still do not see a blinking red LED light, make sure you are connected to a transformer that has power from 10-36 VAC 10 VA current to adequately charge the device. If you have an old transformer, you may need to purchase a new transformer. Click link for a list of recommended transformers. Click link for Power Diagrams.
I cannot hear my normal doorbell chime
1. *If you are in the initial install process, you may need to completely install sync SkyBell in order for your home doorbell chime to work
2. Take a moment to make sure you turned your power back on at the circuit breaker.
3. If your power is on and you still do not hear your doorbell chime, reconnect the wires with new connectors.
4. **SkyBell is compatible with mechanical and digital doorbell chimes. Digital doorbell chimes require an additional adapter, which may be sold separately.
I hear humming from my transformer or doorbell chime
1. If you have a digital doorbell chime, please install a digital doorbell adapter.
2. If this does not work, please contact us.
My Doorbell Rings Constantly
1. Do you have a digital or wireless doorbell chime? If yes, SkyBell is compatible with digital doorbell chimes with the required adapter. SkyBell does NOT work with wireless doorbell chimes. If you have a wireless doorbell, you’ll need to install a mechanical or digital doorbell chime. Click here for a list of recommended doorbell chimes.
2. If you do not have a wireless or digital doorbell chime and still have this issue, please contact us.

Please read the things not to do when troubleshooting

Syncing SkyBell

If your first sync was not successful, please consider the following and retry:
1. Give SkyBell 10 minutes to charge the battery. Then re-attempt the syncing process.
2. Android Users – Log out of the app and the sign back in before attempting to sync.
3. Confirm you have the correct Wi-Fi Setup
  1. 2.4ghz Band – SkyBell only works on the 2.4ghz band network. If you have a dual-band router, you must create a new SSID for the 2.4ghz network and connect your smartphone to that network before syncing the SkyBell.
  2. B/G Network – SkyBell only connects to the b/g network. If you have an “N-only” router, you must add the b/g mode as well so SkyBell can connect.
4. Check to make sure that your smartphone is connected to the correct WiFi network BEFORE you attempt to sync. You must connect your smartphone to a 2.4 Ghz network BEFORE syncing to SkyBell. SkyBell does not work with a 5ghz network.
5. Check your speed. SkyBell requires at least 1.5 mbps upload speeds to sync to the server and 1.5 mbps to initiate a live video feed. Conduct a speed test. If you are below this speed level, please either (1) move your router closer to SkyBell, (2) add a signal repeater or (3) increase your bandwidth/connection speeds.
6. If the “configuring screen” pinwheel continues to spin, hit cancel in the app. Then go back and re-enter your Device ID and WiFi password. Then make sure SkyBell is still in the blinking red mode. If it is not, press and hold the button until you see a blinking red light. You may need to put the SkyBell device into sync mode each time after a failed attempt.
7. Check to make sure you entered the correct password for your WiFi network (it can be case sensitive).
8. Confirm you entered the correct Device ID (found in the packaging and the back page of the user manual booklet).
9. Confirm that your WiFi network has a working internet connection.
10. Check to make sure the WiFi setting on your smartphone is on and working.
11. If the above does not work, uninstall the app and download the latest app from the app store.
In some cases AND when all these items are correct, it can take 3-4 Sync attempts to successfully sync SkyBell. Take note to make sure SkyBell is in sync mode (blinking red light) each time you attempt the syncing process. If SkyBell is not blinking, press and hold the main button until it blinks. This takes about 20 seconds.
If you have satisfied the above checklist and SkyBell does not sync, DO NOT attempt to re-sync many more times. Contact us and we’ll work through specific steps to address your specific issue.

Router Specific Issues

If you are having syncing problems, it could be due to your router. Here are common router issues:

2.4 ghz Band – SkyBell is only compatible with the 2.4ghz band. If you have a dual-band router, you may need to segregate the 2.4ghz band and create its own SSID in addition to having the 5ghz band. Make sure your smartphone is connected to the 2.4ghz band.
B/G mode – SkyBell is compatible with b/g mode. If you have an “N” router, you may need to activate the b/g network.
Speed – SkyBell requires 1.5 mbps upload speeds to work correctly.

Additional Details

Interference – In some cases we have found that a closed network baby monitor (non-IP or web based; i.e. Foscam) can interfere with the syncing process. Try to avoid syncing your SkyBell with a baby monitor near your WiFi router, SkyBell or your smartphone.
Speed Test – Please conduct a speed test to diagnose if your WiFi connection speed is fast enough.

Please read the things not to do when troubleshooting

Using the App

I don’t receive any push notifications
1. Confirm that SkyBell app is included in the active push notifications in your phone settings and you have the proper display format.
2. If you still cannot receive a push notification, please contact us.
I don’t see my device in the list even though I successfully synced my device
1. Please log out of the app, completely close the app, re-launch the app and sign back in.
2. If the device still does not show up in the list, DO NOT attempt a re-sync and contact us.
I receive a push notification but no audio or video. All I see is a pinwheel.
1. This is likely a network speed issue. Please conduct a speed test to confirm your upload speed is 1.5mbps or above.
2. If you are above 1.5mbps and still do not see video, please contact us.
I incorrectly tapped the push notification and the app did not load
1. On most Android and iOS devices, you can tap and drag your finger from the top of the screen to the bottom and see the last SkyBell push notification. Tap the most recent SkyBell push notification. You have 45-60 seconds to answer a push notification before the SkyBell resets./li>
I tapped the push notification and see “another person has answered this call”
1. If you tap the push notification and the “Call Screen” does not load or you see a pop-up that says “Another person has answered the call”, then too much time passed between when the SkyBell button was pressed and when you answered it or another user answered the call.
2. If you answered the push notification within 45-60 seconds and you see this pop-up it is because another user answered the call.
Nothing happens after I press the SkyBell button again after a call
1. SkyBell needs 30 seconds to reset at the end of each call. SkyBell’s motion sensor needs 3 minutes to reset after each time it activates a call. Please allow 30 seconds or 3 minutes for the device to reset a

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